Location
Facaite Industrial Area No.2 Longpu Rd,Tangxia town, Dongguan,
GD, China 523686
Phone
WeChat
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Here’s how you can contact us for any questions or concerns.
Frequently Asked Question!
A Comprehensive FAQ Guide to Addressing Your Inquiries and Resolving Common Concerns
A: When the power bank input or output protocol power reaches 18W and above, it will be considered fast charging. Power banks with LED screens will appear with a lightning pattern or “PD” Words.
A: Reason: 1. The device will undergo protocol adaptation when it is first plugged in, and charging will be interrupted several times. 2. When multiple ports are used and new devices are inserted, each output port will adjust the output voltage and current, and the power will be redistributed, resulting in a charging interruption; 3. Data cable or equipment problem.
Solution: 1. Wait for a while, and the charging interruption will usually recover. . 2. You can replace the data cable and device and try again.
A: When “Optimize battery charging” is turned on, it will become slow charging after 80%, and it will take a while to charge, and it is easy to be considered as unable to charge. You need to confirm “Off” in “Settings” > “Battery” > “Battery Health” > “Optimize Battery Charging” on the mobile phone.
A: Yes, different chargers can convert different AC power into DC power that the power bank can accept. However, please note that you need to use the correct wall charger as wall sockets may vary from country to country and this is usually not included when you buy a power bank. For example, if you have a compatible US wall charger, your power bank will work in the US, and if you have a compatible UK wall charger, the same power bank will work in the UK.
A: No, only the mobile power bank with PD fast charging, the USB-C port supports input/output.
A: It can charge game consoles that support PD protocol, such as Steam Deck, Nintendo Switch, etc.
A: We accept payment: T/T bank transfer, Alibaba Trade Assurance, etc.
A: It depends on the power of the charger and charging cable used. If it is the maximum 60W charging, it needs to be charged for about 1.64 h.
A: Generally, the static power consumption of power bank is low, and it takes 20 to 36 months for the power bank to be completely exhausted. However, it’s also worth noting that if a power bank is left unused for a long time, the battery’s chemistry will become less active. In order to extend the service life of your power bank, it is recommended to follow the following suggestions: 1. Discharge and charge the power bank at least once every 3-4 months. 2. Place the power bank in a well-ventilated, dry place away from moisture and high temperature.
A: Generally, power banks with a battery capacity below 27027mAh (100Wh) are legal and safe to fly. Please make sure the power bank is in your carry-on baggage as it cannot be placed in your checked baggage. Note: Government and commercial flight guidance is subject to change and you are strongly advised to confirm with the airline before your flight.
A: Generally, it’s normal for a power bank to be a little hot while charging, but it’s not normal when it’s too hot. 1. If you have problems charging the battery, try using other cables and other wall chargers. 2. If you have problems charging other devices, try using other cables and other devices. 3. If problems occur while wirelessly charging other devices (only for wireless batteries), we recommend moving the phone to a cooler environment and performing the following troubleshooting: Remove the phone case while charging. Verify that the battery is charging itself and that you are using the phone at the same time. Check whether the battery is hot when charging via the USB-C port.
A: This product supports the vast majority of cell phones plugged in can be charged, very few need to press the button to open the charging.
A: Fixed voltage is not supported.
A: We accept shipping by Sea, by Air, by Train, by Truck, etc.